HELLO, I'M

Augustine Igwe C.

Business Operations Manager: Austine Digital_Services

Augustine Igwe

HND in Public Administration. Federal Polytechnic, Nekede Owerri Imo State Nigeria

austinechi45@gmail.com

(+234)8072583359

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About

MY BACKGROUND

My Vision:
Founded by Augustine Chinweoke Igwe, AustineDigital Services was born out of a passion for empowering individuals to achieve their career goals. With a background in Marketing, Hospitality, and Tourism industry, Austine recognized the increasing importance of digital presence in today's job market. Determined to bridge the gap between talent and opportunity, Austine envisioned a platform that would not only provide top-notch resume and LinkedIn services but also offer expert guidance on navigating platforms like Upwork for freelancers.

Services Offered:

1. Professional Resume/CV Writing: AustineDigital Services offers personalized resume and CV writing services tailored to each client's unique career goals and professional background. Our team of skilled writers ensures that every resume is meticulously crafted to highlight key achievements, skills, and experiences, effectively showcasing our clients' qualifications to potential employers.

2. LinkedIn Profile Optimization: In today's digital age, a strong LinkedIn profile is essential for professional networking and career advancement. AustineDigital specializes in optimizing LinkedIn profiles to enhance visibility, attract recruiters, and foster valuable connections within our clients' industries.

3. Upwork Consultancy: As the gig economy continues to grow, platforms like Upwork provide abundant opportunities for freelancers to showcase their skills and find lucrative projects. AustineDigital Services offers expert consultancy to freelancers seeking to maximize their success on Upwork, guiding profile optimization, proposal writing, client communication, and project management.

With a relentless focus on excellence, innovation, and client satisfaction, Augustine Igwe and the AustineDigital team are committed to helping individuals navigate the complexities of the modern job market and achieve success in their careers.

Highly motivated and results-driven professional with years of experience in leadership and management roles across various industries, including travel and tours, clothing retail, hospitality, and services. Proven track record in effectively managing operations, driving business growth, and delivering exceptional customer service. Adept at overseeing and optimizing budgets, expenses, and resources to ensure cost-effectiveness and profitability. Skilled in leading and motivating diverse teams, fostering a collaborative work environment, and providing guidance and coaching for improved performance. Demonstrated ability to implement process improvements and leverage technology to streamline operations and enhance customer experiences. Committed to maintaining high-quality standards, adhering to industry regulations, and upholding the organization's reputation for excellence. A dynamic leader with a strategic mindset, possessing strong analytical, problem-solving, and decision-making capabilities.

Education & Experience

Education

WHAT I’VE LEARNED

2010–2016

Federal Polytechnic Nekede – Owerri Imo Nigeria; Class of 2016

HND; Public Administration

GPA: 3.04/Upper credit

2013 – 2014

Supervisor – Villa-Roy Hotel, Umuahia Abia State

Organized and coordinated work schedules, ensuring adequate coverage and smooth transitions between shifts.
Assigned duties and responsibilities to departmental staff, and ensured efficient task completion, and effective teamwork.
Assisted in managing budget and expenses, strived for cost-effectiveness while maintaining service quality
Oversaw inventory levels and stock usage for the department, made sure that necessary supplies are available and waste is minimized.
Supervised and guided the departmental staff, provided direction, training, and performance feedback to maintain high service standards.

2003 – 2009

Manager – Benbela Laundering and Dry-Cleaning Services, Umuahia Abia State

Ensured efficient and timely processing of customer orders from intake to delivery.
Oversaw budgeting, tracked expenses, and optimized cost-effectiveness to maintain profitability.
Developed and executed marketing strategies to attract new customers and retain existing ones.
Built and maintained strong relationships with customers, ensured exceptional customer service and satisfaction.
Managed laundry supplies and equipment inventory, ensured that adequate stock is available for smooth operations.

Experience

WHERE I’VE WORKED

Jun 2023 – Apr 2024

Operations Manager. Ziracon Travels and Tours.

Lagos Nigeria.

Developed and managed budgets, controlled expenses, and ensured cost-effectiveness in operations.
Managed and supervised the day-to-day operations of the travel agency, ensuring smooth and efficient processes.
Monitored the quality of services provided, and ensured compliance with industry standards and customer expectations.
Led and motivated a team of travel agents and support staff, and provided guidance, coaching, and performance feedback.
Implemented travel technology solutions to streamline operations, booking systems, and customer management.
Collaborated with the sales team to develop and implement strategies to increase revenue, meet targets, and achieve business goals.

Jun 2020–Jun 2023

Manager. P5 Clothing India-Nigeria Branch.

Managed budgets, tracked expenses, and optimized cost-effectiveness in branch operations.
Developed and implemented strategies to drive sales, expand the customer base, and achieve revenue targets.
Monitored and maintained appropriate inventory levels, and ensured the availability of products while minimizing excess stock.
Collaborated with the marketing team to execute campaigns and promotions to increase brand awareness and drive sales.
Ensured compliance with all local laws, regulations, and company policies related to business operations, employment, and safety.

Nov 2018 – 2019

Food & Beverage Supervisor – De Santos Hotel, Akowonjo, Lagos State

Created and managed staff schedules, and considered business demands, labor laws, and staff availability.
Ensured strict adherence to food safety and hygiene standards to maintain a safe and clean dining environment.
Monitored food/beverage quality, presentation, and consistency to meet the hotel's standards and guest expectations.
Generated reports on food and beverage sales, expenses, and profitability, analyzing data to identify opportunities for improvement.
Oversaw and managed the day-to-day operations of the food and beverage outlets at De Santos Hotel, ensuring smooth and efficient functioning.